Complaints Procedure
Complaints are dealt with courteously and promptly to be resolved as quickly as possible. The person responsible for dealing with any complaint about the service which we provide is our Principal Dentist, Dr. Nigel Oscroft.
We welcome any comments you may have; feedback forms are available at reception. Please inform reception if you wish to discuss your matter in private. Alternatively, please contact the practice via email (info@128harleystreetdentalclinic.co.uk), telephone (020 7935 8762), or by postal letter addressed to:
“FAO Complaints Manager”
128 Harley Street Dental Clinic
128 Harley Street, Marylebone, London, W1G 7JT
Cancellations: We have a strict 48-hour cancellation policy. Charges may apply for a broken appointment with less than this notice.